399 days FAQ — all your questions answered in one place

A username is generally a combination of English letters and numbers, and cannot be changed after registration, so choose carefully. Your password must be at least 8 characters long — make it strong by combining uppercase letters, numbers and special characters. Avoid easily guessable passwords (such as your date of birth or "123456"), and it is good practice to change your password regularly to keep your account secure.

After logging into your account, go to Profile Settings where you will find the option to update your phone number or email. Some changes may require OTP verification. When updating your details, make sure the new number or email is active and belongs to you — as it is used for withdrawals and security communications. If you have any trouble, contact the support team via live chat. Login

No. At 399 days, only one account per person is allowed. Opening multiple accounts using the same name, phone number, payment account or device is against the rules. Breaking this rule may result in both accounts being suspended and any bonuses being cancelled. Read the Terms and Conditions for full details.

Click the "Forgot your password?" link on the login page. Enter your registered email or phone number and an OTP code will be sent to you, which you can use to set a new password. If you no longer have access to your registered number or email, contact 399 days live chat support — they will verify your identity and assist you.

Generally, logging in from a new device may trigger an OTP verification step for security purposes. This is a normal part of account protection. A code will be sent to your registered phone number or email, and you can complete the login with it. Keeping your browser updated and clearing cookies and cache helps make the login process smoother.

At 399 days, withdrawal requests are generally processed within 5 to 30 minutes. This timeframe applies to all mobile banking methods — bKash, Nagad, Rocket and Upay. Bank transfers may take slightly longer due to the bank's internal processing. The minimum withdrawal amount is ৳500.

Yes. Under 399 days rules, withdrawals can only be made to a bKash, Nagad, Rocket, Upay or bank account that is registered in the player's own name. Sending funds to a third party's wallet is not possible, and this requirement exists to protect account security and financial safety. It is therefore important to provide accurate information during registration.

Yes. The 399 days payment system is active 24 hours a day, 7 days a week. Withdrawals to bKash, Nagad and other mobile banking services can be made at night, on public holidays and on weekends. The standard processing time of 5–30 minutes for mobile banking methods remains the same regardless of the time of day.

A "Pending" status means your request is being processed. It should normally be completed within 5–30 minutes. If it remains pending for more than 30 minutes, first check whether the wagering requirements for any bonus have been met. If everything looks correct, contact live chat with your transaction ID and ask for assistance.

To clear the cache in Chrome, use Ctrl+Shift+Delete on PC, or go to Settings → Privacy → Clear browsing data on mobile. Check "Cached images and files" and "Cookies", then tap "Clear data". After restarting the browser, the 399 days site will reload fresh. If you use Safari or Firefox, you can do the same from Settings → Privacy in those browsers.

399 days runs equally well on Android and iOS smartphones, tablets, and desktop or laptop computers. The best experience is on updated versions of Chrome, Firefox, Safari and Edge. If your browser is not up to date, some games or features may not work correctly, so use the latest version.

Yes. 399 days has apps available for both Android (APK) and iOS. The apps must be obtained through official channels. Visit the 399 days App page for more details. All games, betting and payment features are available through the app.

If your internet connection is suddenly lost during a slot or live casino game, the result of that round is recorded on the game provider's server. When you reconnect and log back in, you will generally see your updated balance for that round. If you feel a bet was lost due to the disconnection, report it via live chat — the issue will be resolved by checking the server logs.

Yes. The 399 days support team provides assistance in both Bengali and English. Since the service is built with Bangladeshi players in mind, Bengali communication is given special priority. Feel free to ask questions in Bengali via live chat or email — you will receive replies in clear, easy-to-understand language.

The 399 days support team is active 24 hours a day, 7 days a week. You can reach live chat and email support at midnight, early in the morning, or on public holidays. There are no specific office hours to wait for — contact us any time you have a problem.

399 days has two support channels: live chat on the website (the fastest option) and email. Live chat typically gets the quickest response. Sending a detailed question by email creates a written record, which is useful for complex issues. Phone support is not available.

Have the following information ready before contacting us: your registered username or email, a brief description of the problem, your transaction ID or bet reference number if applicable, and a screenshot of the issue. Providing this information allows the support team to verify your account quickly and provide a resolution. You can also contact support for any request related to responsible gaming.

Yes. The 399 days support team can directly assist with issues such as bonus claim problems, discrepancies in wagering calculations, and stuck withdrawals. Provide a description of the problem along with the relevant transaction or bonus details, and they will review your account and provide a resolution.

Yes. 399 days offers in-play or live betting. You can place bets over-by-over or ball-by-ball even after a match has started. Odds change in real time, so check the latest odds displayed on the site before placing a bet. Visit the cricket betting page for more details.

If a match is abandoned due to rain or any other reason and results in a "No Result", all bet stakes are generally returned. However, if the match completes a specified number of overs, the result may be determined by the DLS method, in which case bets are settled accordingly. 399 days settles bets in line with the official result of the international cricket match.

At 399 days, you can bet on matches in the BPL, IPL, T20 World Cup and other major international cricket tournaments and series. Betting is also available on Bangladesh national team (Bangladesh Tigers) home and away series. During the season, check the Sports section of the site for the list of available matches.

In cricket, you can bet on markets such as match winner (Team A or Team B), toss winner, top batsman, top bowler, over/under runs, time of first wicket, and total sixes in an innings. In T20 format, over-by-over options are also available alongside match winner. You can see all available markets on the sports betting page.

Yes. 399 days offers multi-bet or accumulator betting, where you can combine three or more selections into a single bet. For example: if three selections have odds of 1.50, 1.70 and 1.90, the combined odds will be approximately 4.84, meaning a ৳100 stake would return ৳484 if all selections win — but if any one selection loses, the entire ৳100 stake is lost.