Our Commitment to Protecting Your Information

1 Introduction and Applicability

This Privacy Policy applies to the 399 days platform. When you use our website, create an account, play games, or place bets, you voluntarily provide certain information and some information is collected automatically.

The purpose of this policy is to inform you about what information is collected, why it is collected, how it is stored and kept secure, and what rights you have. Continued use of 399 days services will be taken as your agreement to the terms of this policy. For more about us and how the platform operates, visit our About Us page.

2 Information We Collect

399 days collects two types of information from users — information you provide directly and information collected automatically.

2.1 Information You Provide Directly

Information you provide during registration or account management:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport details (for identity verification)
• Address and residence information
• Payment account details — such as bKash, Nagad, Rocket, or Upay numbers
• Information provided when contacting the support team

2.2 Information Collected Automatically

Some information is recorded automatically while you use the platform:

• Device type, operating system, and browser information
• IP address and geographic location (approximate)
• Login and logout times
• Game session data, bet history, and transaction records
• Information collected through cookies and similar tracking technologies

3 Purpose of Using Information

399 days uses user information only for specific and legitimate purposes. If information is used for any additional purpose, you will be notified separately.

• Account creation, identity verification, and security
• Processing deposits and withdrawals
• Managing bonuses, promotions, and the VIP program
• Fraud prevention and Anti-Money Laundering (AML) operations
• Providing 24/7 customer support — via live chat and email
• Monitoring and improving platform performance
• Meeting legal obligations and assisting relevant authorities
• Implementing responsible gaming policies

4 Data Storage and Security

The security of your personal information is a top priority for 399 days. We use industry-standard technology and practices to keep your information secure.

4.1 Technical Security

• All data transmission secured through SSL (Secure Socket Layer) encryption
• Sensitive information stored in encrypted databases
• Regular security audits and risk assessments
• Firewall and access control measures to prevent unauthorized access

4.2 Data Retention Period

Information is retained while your account is active and, after account closure, for a defined period as required by law. Transaction records and identity-related documents may be retained for a longer period.

5 Sharing Information with Third Parties

399 days never sells your personal information. However, information may be shared with trusted third parties in certain specific situations:

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, and bank transfer providers to process deposits and withdrawals.
• Identity Verification Services: Limited information may be shared with approved verification providers to complete the KYC (Know Your Customer) process.
• Legal Authorities: Information may be provided to the relevant authorities when required by a court order or legal obligation.
• Game Providers: Technical data is exchanged with providers such as Evolution, Pragmatic Play Live, JILI, and PG Soft to ensure gameplay functions correctly.

Your information is not given to any third party other than those mentioned above.

6 Cookie Policy

Cookies and similar technologies are used on the 399 days website. Cookies are small data files stored in your browser that help improve the functionality of the site.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences (such as language selection).
• Analytical Cookies: Used to understand how site pages are being used and to improve services.

6.2 Cookie Controls

You can accept or reject cookies through your browser settings. However, disabling essential cookies may limit some features of the platform.

7 User Rights

Every user registered with 399 days has certain basic rights over their own information. You can contact us at any time to exercise these rights.

• Right to Access: You can request to know what information 399 days holds about you.
• Right to Correction: If any of your information is incorrect or outdated, you can request it be corrected.
• Right to Deletion: You can request that unnecessary information be deleted beyond what is required by legal obligation.
• Right to Object: You can object to the processing of your information for specific purposes.
• Data Portability: You can request to receive your information in a structured format.

To exercise these rights, send an email to [email protected] or contact us via live chat.

8 Protection of Minors

399 days strictly follows a 21+ age policy. We do not knowingly collect personal information from any minor. An age verification process is followed at the time of registration.

If you find that a minor has created an account, please contact us — we will take the necessary steps promptly.

9 International Data Transfers

For operational purposes, your information may sometimes be sent to or stored on servers outside Bangladesh. In such cases, we ensure that the protection of your information at the destination meets the standards of this policy.

Industry-standard encryption is used during data transfers, and recipient organizations are bound by contract to comply with our privacy standards.

10 Changes to This Policy

399 days may update this Privacy Policy from time to time due to service development, legal requirements, or improvements to security standards. You will be notified of significant changes via email or through the platform.

If you continue to use the platform after changes are made, it will be assumed that you have agreed to the updated policy. The history of changes will be indicated on this page by the "Last Updated" date.

11 Relationship with Other Policies

This Privacy Policy is part of the overall legal framework of 399 days. To learn about the full terms governing your account use, transactions, and rewards on the platform, please read the Terms and Conditions.

If you have any questions about privacy or data protection that are not answered in this policy, many questions are answered in our FAQ, or you can contact the support team directly.