Play responsibly, stay safe
Enjoying 399 days means knowing your limits and sticking to them. On this page you will find safe gaming tools, warning signs, and ways to get help if you need it.
When does gambling become a problem?
Casino games and sports betting are a form of entertainment for many people. But every player needs to be aware that this form of entertainment can sometimes turn into a habit. 399 days always wants you to play in a controlled and mindful way. If betting or playing casino games causes more anxiety than enjoyment, it is time to think about that.
The key to responsible gaming is — play within your means, do not keep betting in the hope of winning back lost money, and maintain a balance with your family and work. Our Terms and Conditions contain detailed guidance on this that applies to every member.
If you have any questions or concerns, our FAQ section has answers to common questions about responsible gaming. You can also reach us on our 24/7 live chat support.
Age limits are strictly enforced
All services at 399 days — casino games, sports betting and all other sections — are for people aged 21 and above only. Minors are not allowed to create accounts or take part in any form of betting. Confirming age during account verification is a mandatory requirement for us.
Self-control tools
399 days gives you several tools to keep your gaming habits in check. You can use these to set limits for yourself in a mindful way.
Set a deposit limit
Set a limit on how much you deposit per day, per week, or per month. Once a limit is set, it takes effect immediately.
Session time limit
Set how long you play in one sitting. When the set time is up, the system will remind you to take a break.
Self-Exclusion
You can close your account for a set period of time if you wish. This option is available from 30 days up to a longer term.
View your gaming history
Records of all your bets, wins, and losses are visible in your account dashboard. This is helpful for understanding your own patterns.
Get direct support
Contact our support team on 24/7 live chat at any time. Support is available in both Bengali and English.
Request a break
You can take a temporary break without permanently closing your account. Logging in is not possible during this time, but the account returns to normal once the break is over.
To activate these tools or to request self-exclusion, let us know via 24/7 live chat or email ([email protected]). The support team will action your request promptly.
Warning signs to watch for
Take any of the following signs seriously if you notice them in yourself.
- You keep betting in the hope of winning back lost money and are going beyond your budget.
- You are hiding your gambling habit from family, friends, or people at work.
- You have tried to stop gambling but keep coming back.
- You are using money set aside for essential expenses (rent, food, medical costs) for betting.
- You feel restless, irritable, or frustrated when you cannot play.
- You are taking on debt or borrowing money to bet.
- Thinking about gambling is stopping you from focusing on work, studies, or family responsibilities.
If you notice these signs, alongside trying to manage on your own, talk openly with your family and seek help from a professional counsellor. You can learn about the platform's values and commitments on our About 399 days page.
Where to get support
Take action before things get worse. A few ways to get help are listed below.
399 days live chat and email
Our support team is available 24 hours a day, 7 days a week in Bengali and English. Talk to us directly on live chat or write to us by email ([email protected]). Requests for account limits or self-exclusion can also be made here.
Family and close ones
Talking openly with a family member or a trusted friend is often the most effective first step. The empathy and support of people close to you can make a big difference in dealing with the situation.
Professional counsellors
Visit a mental health specialist or addiction counsellor. A number of government and private mental health centres operate in Bangladesh where advice is given in confidence.
399 days commitment
399 days believes that responsible gaming is a value — not just a matter of rules. We prioritise the protection of every player and to that end we ensure the following:
- No one under the age of 21 is allowed to create an account, and age verification is mandatory.
- Self-exclusion and limit-setting tools are available and effective at any time.
- If a concerning pattern of play is noticed, the support team reaches out directly.
- All financial transactions are encrypted and SSL secured.
- No promotional messages are sent to self-excluded members.
Under our Privacy Policy, your personal information and gaming history are kept completely private and are not shared with third parties.
Practical tips for safe gaming
Set a fixed budget before you start playing and never deposit more than that amount. Keep in mind that losing in betting is normal and lost money does not always come back. So only play with money whose loss will not affect your family's essential expenses.
Avoid betting when you are tired, under mental stress, or under the influence of alcohol — your judgement is not sound in these states and the chance of loss is higher. Take regular breaks and spend time on other hobbies and social activities.
Remember, game outcomes are entirely random. Much research suggests that no 'system' or 'strategy' can beat the house over the long term. Play for entertainment — not as a source of income.